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How We Protect Your Account and Payments

When you open an account with 35 erek and deposit via DANA, OVO, GoPay or QRIS, your personal information and transaction history stay encrypted and separate from public…

Encrypted account accessPayment data isolationDANA, OVO, GoPay, QRIS secureWithdrawal verification process
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35 erek How We Protect Your Account and Payments
REACH OUR TEAM

How to Contact Us About Your Data

If you have questions about how we handle your information, want to request access to your data, ask for corrections, or explore your options, our support team is available to help.

In-Account Support Chat Open your account and use the chat widget in the bottom right. Fastest response for urgent privacy questions. Available daily 9 AM to midnight Jakarta time.
Email Support Send your data request or privacy concern to our dedicated privacy inbox. Include your account email and the specific information you need. Response within 48 hours on business days.
In-Account Contact Form Go to Settings → Privacy & Security → Submit Request. Fill out your question or data-access request and we'll route it to the right team. You'll get an automated confirmation email immediately.
DATA SECURITY DETAILS

How We Keep Your Account Safe

Your login credentials, account balance and withdrawal history are protected by SSL encryption—the same standard banks use.

SSL Encryption & Tokenization

All data between your device and our servers is encrypted. Payment details from DANA, OVO, GoPay and QRIS are tokenized—we store only a secure reference, never your full card or wallet number.

Withdrawal Verification

Before any withdrawal clears, you must confirm your identity. We send a code to your registered email or SMS. This extra step stops unauthorised transfers even if someone guesses your password.

Login Activity Tracking

Every time you or anyone accesses your account, we log the device, time and location. You can see this history in Settings → Security and flag any unrecognized login immediately.

Data Retention & Deletion

We keep your account data for the duration of your membership and 24 months after account closure for dispute resolution and regulatory compliance. You can request early deletion where local law permits.

Cookies & Tracking

We use cookies to keep you logged in, remember your preferences, and measure how you use the site. None of these cookies contain sensitive data. You can disable them in your browser settings anytime.

Privacy Policy Updates

If we change how we handle your data, we'll email you with 30 days' notice. You can accept the new terms or request account closure. Check your Settings → Notifications for privacy change alerts.

Your Privacy Questions Answered

We ask for your email, phone number, full name, date of birth, and country. During deposit, you provide payment details for DANA, OVO, GoPay or QRIS. For withdrawals, we verify your account via a code sent to your registered email or SMS. All of this is used only to process your transactions and keep your account secure.

No. We do not sell or rent your information. We share data only with payment processors (to clear your DANA, OVO, GoPay or QRIS deposits), our support team (to help you), and legal authorities if required by law where local law permits. Every third party signs a confidentiality agreement.

We retain your account history for 24 months after closure. This is for dispute resolution, chargebacks, and compliance with financial regulations. After that period, your personal information is deleted from active systems. You can request earlier deletion if local law allows.

All payment data is encrypted using SSL and stored in tokenized form—we keep only a secure reference, not your full card or wallet number. Your DANA, OVO, GoPay and QRIS transactions go through encrypted channels. Withdrawals require identity verification before any funds leave your account.

Go to Settings → Security to view your login history and flag unrecognized access. Contact support immediately via in-account chat or email with details. We will freeze the account, verify your identity, and investigate within 24 hours. Change your password right away.

Yes. In Settings → Privacy & Security, submit a data-access or deletion request. We'll send you a complete copy of your personal information within 10 business days, or process your deletion request where local law permits. You can also contact support for help with this request.

We use cookies to keep you logged in, remember your settings, and measure site usage. None contain sensitive data. You can disable cookies in your browser settings, but some features may not work properly. We do not use cookies to track you outside 35 erek without your consent.

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