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Terms & Conditions that protect your account and payouts

When you open an account with 35 erek, you're entering an agreement that defines how deposits clear, how withdrawals are verified, and what happens if there's a dispute.

Account security policiesWithdrawal verification stepsDispute resolution process
35 erek Terms & Conditions that protect your account and payouts
POLICY QUESTIONS

How to ask about these terms

Your account and your funds matter. If you have questions about what these terms mean for you, or if you disagree with an action we've taken under these terms, reach out to…

Live Chat Open the chat bubble in your lobby. Available 24/7 for urgent account or terms questions. Our team can clarify what a specific policy means for your account right away.
Email Support Send detailed questions to our support inbox. We respond within 24 hours on business days with written explanations of how these terms apply to your situation.
Account Settings You can request a data export, account summary, or terms clarification directly from your account page under Privacy & Terms. We'll respond within 5 business days.
ACCOUNT PROTECTION

How we keep your account and data secure

These terms include detailed protections for your account security, your funds and your personal information.

Identity Verification

Before your first withdrawal, we verify your phone number, email and legal name against your registration data. This prevents unauthorized payouts and protects your account from takeover.

Payment Encryption

Every deposit via DANA, OVO, GoPay or QRIS and every withdrawal request is encrypted end-to-end. Your payment details are never stored on our servers after the transaction completes.

Session Security

Your session expires after 30 minutes of inactivity on mobile and 60 minutes on desktop. You can log out manually any time. Two-factor authentication is available in account settings.

Data Retention

We retain your account data for 7 years after closure for legal and tax compliance. Account activity logs are retained for 5 years. You can request deletion of non-essential data earlier.

Dispute Records

If you file a dispute, we keep all related records (chat logs, transaction receipts, decision letters) for 5 years from resolution. This protects both you and us in case of escalation.

Policy Changes Notice

We notify you 30 days before any material change to these terms via email and in-app message. You can review the full updated terms and accept or close your account.

Frequently asked about our terms

Yes. These terms are a binding agreement between you and 35 erek. You accept them when you check the box during registration and confirm your email. If you don't agree with them, you can close your account before making a deposit and receive a full refund of any balance.

We can suspend your account if you breach these terms — for example, using multiple accounts, attempting fraud, or placing bets from a prohibited region. You'll receive a written notice explaining the reason. You have the right to request a full review, and you can always withdraw your remaining balance.

Contact us via live chat or email with your transaction ID and the date. We investigate within 24 hours and respond with either approval, a refund, or a detailed explanation of why the withdrawal didn't clear. Disputes are resolved through our internal review first, then by arbitration where local law permits.

Your account data is retained for 7 years after closure for legal and tax compliance. Your personal data (name, phone, email) is deleted after 3 years unless you request closure for a different reason. You can ask for non-essential data deletion earlier by contacting support.

Your legal name, date of birth and ID number cannot be changed after account creation for verification and compliance reasons. Phone number and email can be updated in your account settings. Contact support if you need to correct a registration error before your first deposit.

You can close your account at any time from your settings page. Your remaining balance is refunded to your original payment method within 2 business days. A closed account cannot be reopened, but you can register a new account after 30 days if you choose.

We share your account data only with payment processors (DANA, OVO, GoPay, QRIS) to process deposits and withdrawals, and with legal authorities where local law requires. We do not sell your data. You can request a full data export anytime from your account settings.